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For feedback and suggestions, reach us directly at complaints@facounters.com

    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    If your order hasn't arrived yet, please check your email for the tracking information. You can use the tracking number to see the current status of your delivery on the carrier's website. If you still have questions, please contact our customer service team for assistance.

    Do you deliver on public holidays?

    Delivery services are typically not available on public holidays. Orders placed on or just before a public holiday will be processed on the next business day. Please refer to our delivery schedule for more details

    Do you deliver to my postcode?

    We deliver to a wide range of postcodes. To confirm if we deliver to your area, please enter your postcode in the delivery information section on our website or contact our customer service team for more details.

    Is next-day delivery available on all orders?

    Next-day delivery is available on most orders, but there may be exceptions depending on your location and the availability of items. Please check the delivery options during checkout to see if next-day delivery is available for your order.

    Do I need to be there to sign for delivery?

    For most deliveries, a signature is required to ensure that your order is safely received. If you are not available to sign for your delivery, the carrier may leave a note with instructions on how to collect your package or reschedule the delivery.